Frequently Asked Questions
Everything you need to know about your vinyl journey with Volver Records.
How do you ensure vinyl records are not damaged during shipping?
We use professional-grade, double-walled corrugated cardboard mailers designed specifically for vinyl. Each record is reinforced with stiffeners and bubble wrap to prevent corner dings and seam splits.
What is the difference between 'New' and 'Pre-loved' condition?
New records are factory-sealed and unplayed. Pre-loved records are vintage or used items that have been ultrasonically cleaned and graded using the Goldmine Standard to ensure high-quality playback.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout for those who need their music sooner.
Do you offer international shipping?
Yes, Volver Records ships worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival in their country.
What is your return policy for warped or skipping records?
If your record arrives with a manufacturing defect or significant warp that affects play, please contact us within 14 days of delivery for a full refund or a replacement copy.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.